Return & Refund Policy

Non-Returnable Products 

Due to the personal-use nature of fragrances and cosmetic products, all products sold by Zhiva Lifestyle are non-returnable once opened, used, or tampered with. 

Eligible Returns 

Returns may only be accepted if: 

● The product is unused, unopened, and in its original sealed packaging. ● The return request is submitted within 7 days of delivery. 

● The product is returned in the same condition in which it was received. Damaged, Defective, or Incorrect Products 

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with: 

● Order number 

● Clear photographs of the product 

● Photographs of the outer packaging 

Upon verification, we will arrange a replacement or refund, as applicable. Refund Process 

● Approved refunds will be processed to the original payment method. ● Refunds may take 5–10 business days to reflect, depending on your bank or payment provider. 

Return Shipping 

Unless the return is due to an error on our part, return shipping costs shall be borne by the customer. 

Contact 

For all return, refund, or shipping-related queries: 

Hola Fragrances 

Email: hola.ecom1@gmail.com 

Phone: +91 84600 11703